Support Policy

At L-Key BD, we are committed to providing fast, reliable, and helpful customer support to ensure a smooth and secure experience with our digital products. This Support Policy outlines how we assist our customers and what you can expect from our support services.

1. Support Availability

Our dedicated support team is available to help you every day of the week:

• Hours: 9:00 AM – 10:00 PM (Bangladesh Standard Time), 7 days a week
• Support Channels:
• Email: info@lkeybd.com
• Live Chat: Available on our website
• Phone: 09638506524

We aim to respond to all inquiries within 24 hours — often much sooner.

2. What We Support

We provide assistance with the following:

• License key activation issues
• Problems with key delivery or access
• Product compatibility inquiries
• Installation and usage guidance
• Refund or replacement requests (as outlined in our Return Policy)

3. What We Don’t Support

Please note that our support does not cover:

• Technical issues related to third-party software or hardware
• Installation on unsupported or pirated operating systems
• Misuse, unauthorized sharing, or resale of license keys
• Issues caused by user error outside our provided instructions

4. Escalation Process

If your issue is not resolved within the expected timeframe, you may request an escalation. A senior support agent will review your case and provide a resolution as soon as possible.

5. Customer Responsibilities

To help us serve you more effectively, please:

• Provide accurate order details (e.g., order ID, email address, product name)
• Follow the activation and usage instructions provided with your purchase
• Contact us within a reasonable time frame after experiencing an issue

We appreciate your trust in L-Key BD and are here to ensure your satisfaction at every step of your digital journey.
Thank you for choosing us.